Emergency Maintenance Line: 319-519-2249
Emergency maintenance should only be used for issues that pose an immediate threat to health, safety, or property.
Examples of maintenance emergencies include:
Gas Leaks
If you smell gas or suspect a gas leak:
- Leave the area immediately
- Call 911 or the utility provider
- Then notify management
Flooding or Burst Pipes
Active water leaks causing significant property damage
Sewage Backups
Sewage backing up into sinks, tubs, or toilets, particularly when the unit has only one bathroom
Severe Heating or Cooling Failures
- Loss of heat during freezing temperatures
- Loss of air conditioning during dangerous heat conditions
Security Concerns
- Exterior doors that will not lock
- Broken locks
- Broken windows affecting security
Electrical Hazards
- Sparking outlets
- Exposed wiring
- Complete loss of power not related to a utility outage
After-hours Lockout Service
- $75 after 5pm Monday–Friday
- $75 after 3pm Saturday
- Subject to staff availability
All non-emergency maintenance requests must be submitted through the Resident Portal.
Please note that maintenance requests submitted by email, text message, social media, or voicemail are not monitored by the maintenance team and may not receive a response.